RETURN POLICY

To every cherished guest who chooses our brand: Every purchase carries delicate expectation, and every shopping regret deserves gentle accommodation. We set considerate return rules for global shoppers, covering item return, exchange, refund and store credit services for all platform orders, aiming to bring reassuring and pleasant cross-border shopping experience.

1. Valid Return Period

Guests own a 45-day adjustment period starting from parcel signed receipt date. You may apply for return or exchange freely for size mismatch, aesthetic preference change, item slight flaw or delivery error within valid days, excluding official holiday downtime for more flexible arrangement.

2. Eligible Return Condition

All returned goods must stay original intact condition: unworn, unwashed, unmodified, free of artificial stains and scratches. Please send back matched original packing, brand tags, gift accessories and attached items together to pass warehouse verification smoothly.

3. Non-Returnable Items

Custom engraved goods, personalized tailored products, handwritten gift notes, final-sale clearance items and unsealed intimate accessories cannot be returned or exchanged, which will be marked clearly on product pages beforehand.